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mina@dkimlaw.com
Bilingual in English and Korean a plus.
Responsibilities:
• Must have excellent communication skills
• Must also be persuasive and helpful to maximize client¡¯s case
• Request medical and billing records from all medical providers, physicians, ambulance providers, and hospitals (prior and present)
• Contact client(s)
• Answer all questions and inquiries
• Obtain any missing information and/or documents
• Prepare letter to request medical records and billings
• Request Declaration Page and status of liability (i.e. has liability been accepted)
• Ensure Acknowledgement Letter received
• Determine status of respondent¡¯s insurance coverage with ML Research
• Request policy limits (if it hasn¡¯t been done)
• Ensure maintenance of the firm¡¯s pipeline and status of cases up-to-date in CRM (i.e. CASEpeer)
• Establish contact with physicians and/or chiropractors for status on clients¡¯ treatment
• Update CRM with updated medical records and billing (should be done each month)
• Follow up on status of imaging orders (i.e. MRIs, etc.) as to client care
• Compose Demand Package/Demand Process
• Request final liens from health insurance carriers and then provide demand packet to the relevant Legal Division to write a demand. If 3P limits are tendered and 1P has UIM, create a demand packet for the Legal Settlement Division to write a 1P demand
• Once demand is written by the Legal Settlement Division, scan and fax demand out.
• Provide adjuster with Legal Division¡¯s contact information
• Set an activity/docket for relevant Legal Division to follow up with adjuster re: need for any additional documents
• Docket an ¡°Activity¡± for the Legal Division in CASEpeer for Demand expiration
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